Terms and Conditions of The Grand Central Hotel Collection

Welcome to The Grand Central Hotel Collection. These Terms and Conditions govern your use of our services, including luxury accommodation, fine dining, event venues, spa and wellness services, concierge services, and bespoke tour planning, whether accessed online or in person. By making a reservation, utilizing our facilities, or engaging with our online platform, you agree to be bound by these terms. Please read them carefully.

1. Definitions

• "Hotel" refers to any property operating under The Grand Central Hotel Collection.
• "Guest," "You," "Your" refers to any individual making a reservation, staying at the Hotel, or using its services.
• "Services" refers to all offerings of The Grand Central Hotel Collection, including but not limited to accommodation, dining, events, spa, and concierge services.
• "Booking" refers to any reservation made for accommodation, dining, events, or other services.

2. Reservations and Bookings

• Accuracy of Information: You are responsible for ensuring that all information provided during the booking process is accurate and complete.
• Confirmation: A booking is confirmed only upon receipt of a confirmation email or other written confirmation from the Hotel, along with any required deposit or full payment.
• Minimum Age: Guests must be at least 18 years of age to make a reservation for accommodation.

3. Payments, Cancellations, and Refunds

• Rates and Charges: All rates are quoted in local currency and are subject to applicable taxes and service charges, unless otherwise stated.
• Payment Policy: Specific payment terms, including deposit requirements and final payment due dates, will be communicated at the time of booking.
• Cancellation Policy: Cancellation policies vary depending on the service, rate type, and time of year. Details will be provided during the booking process. Failure to adhere to the cancellation policy may result in charges for the full booking amount or a cancellation fee.
• No-Shows: In the event of a no-show, the full booking amount may be charged.
• Refunds: Refunds for cancellations will be processed according to the applicable cancellation policy and may take several business days to appear on your statement.

4. Hotel Rules and Regulations

• Check-in/Check-out: Standard check-in time is 3:00 PM and check-out time is 12:00 PM. Early check-in or late check-out may be available upon request and incur additional charges.
• Guest Conduct: Guests are expected to behave in a respectful manner towards Hotel staff and other guests. Disruptive behavior, excessive noise, or any actions that disturb the peace and comfort of others are strictly prohibited. The Hotel reserves the right to evict any guest who violates this rule without refund.
• Damage to Property: Guests are responsible for any damage caused to Hotel property, fixtures, or fittings, whether accidental or intentional. The Hotel reserves the right to charge guests for the cost of repairs or replacement.
• Smoking Policy: The Hotel operates a strict no-smoking policy within all indoor areas. Designated outdoor smoking areas may be available. A cleaning fee will be charged for smoking in non-designated areas.
• Valuables: The Hotel provides in-room safes for the security of your valuables. The Hotel is not responsible for any loss or damage to personal belongings not stored in the safe or due to negligence.
• Pets: Our pet policy varies by Hotel property and may be subject to specific restrictions and additional charges. Please inquire at the time of booking.
• Third-Party Services: While our concierge may assist with arranging third-party services (e.g., transport, tours), the Hotel is not liable for the actions or omissions of such third parties.

5. Spa & Wellness Services

• Health and Safety: Guests are advised to disclose any pre-existing medical conditions or allergies to spa staff prior to receiving treatments. The Hotel is not liable for any adverse reactions resulting from undisclosed conditions.
• Appointments: Advance booking is highly recommended for spa and wellness services.

6. Event Venues & Conference Facilities

• Specific Contracts: Bookings for event venues and conference facilities are subject to separate detailed contracts, which will outline specific terms regarding deposits, payments, cancellations, and usage.
• Guests' Responsibility: The event organizer is responsible for the conduct of their guests and any damage caused by them.

7. Intellectual Property

All content on our online platform, including text, graphics, logos, images, and software, is the property of The Grand Central Hotel Collection or its content suppliers and protected by international copyright laws. Any unauthorized use is strictly prohibited.

8. Limitation of Liability

The Grand Central Hotel Collection shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

The Grand Central Hotel Collection reserves the right to update or modify these Terms and Conditions at any time without prior notice. The updated terms will be posted on our online platform, and your continued use of our services after such changes constitutes your acceptance of the new Terms.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

The Grand Central Hotel Collection

14 St. James's Square

London, City of Westminster, SW1Y 4QQ

United Kingdom